Build faster.Deliver better.Scale with confidence.

A major African banking group

A banking group needed clearer visibility into what customers experienced across its digital channels, particularly where errors interrupted transactions or prevented customers from completing everyday tasks.

Through its managed Glassbox engagement, Quarphix worked with the platform partner and client teams to turn recorded customer journeys into evidence for investigation and improvement.

Analysis exposed specific points of friction across markets. In one market, errors affected 10.3% of login visitors. In another, a processing error affected 75% of customers who reached the bill-payment results page.

This gave business and technology teams concrete evidence of where customers struggled and where to focus corrective action.

Selected engagements across banking, insurance and creative industries

Organisations needed to develop technical skills and give emerging professionals opportunities to apply their learning in the workplace.

Quarphix delivered training linked to successful internship programmes across these sectors. One engagement provided business analysis and full-stack development training for 20 participants. Other work included software-development training for employees within an insurance business.

Our wider graduate programme has covered Salesforce, cybersecurity and software development, with practising engineers delivering training and learners gaining exposure through senior shadowing and internship placements with clients and partners.

These engagements connected structured learning with practical experience, supporting both the development of existing employees and a pathway into professional work for emerging talent.

Selected engagements across banking, telecommunications, consumer goods and creative industries

Enterprise teams need specialist capacity that can contribute within their existing systems, processes and delivery commitments.

Quarphix has supported organisations across these sectors through managed IT resource augmentation. Across engagements, our contribution has included software development, business and systems analysis, testing, and IT operational and application support.

At one global consumer goods business, this included three years of IT operational and application support, building familiarity with the client’s environment and service expectations.

Our Centre of Excellence supports the delivery model through technical enablement, quality checks, coordinated reporting and continuity support. Clients gain access to specialist practitioners with an organisational support structure behind them, connecting individual contribution to the wider delivery requirement.

A leading South African bank

Customer service and document handling depend on technology that fits the bank’s operating environment and the work its teams perform every day.

Quarphix delivered digital solutions spanning Salesforce-integrated document management, a virtual advisor and automated FICA documentation.

The solutions were put into operation within the bank’s environment, supporting customer service and document workflows. The engagement connected platform capability with practical banking requirements, bringing customer-facing services and supporting documentation processes into operational use.

For the client, the value lay in implemented solutions that supported everyday work, with defined functions within the bank’s service and document processes.

Selected engagements in telecommunications and the creative sector

Organisations need a clear understanding of their security position, the improvements that matter most and who is accountable for taking them forward.

For a major telecommunications provider, Quarphix’s enterprise security architecture engagement covered 10 risk domains, assessing the existing environment and defining a target architecture and improvement roadmap.

Separate advisory work for an organisation in the creative sector included the development of IT governance policy, AI policy and a cybersecurity framework.

Across these engagements, Quarphix connected technical security considerations with governance and business priorities. The work established a structured basis for decisions about controls, responsibilities and investment, with practical direction for subsequent implementation.